Now in its 2nd print run and in hardcover, in this book, you will discover

• The difference between Service and The Wow! Experience®
  
• What your customer really wants - Is it always speed?
  
• The art and science of the customer experience
  
• How to plot a connection with your customer at every touchpoint
  
• Different ways to engage them
  
• A simple approach to managing difficult customers and situations
  
• How to recover shortfalls and win your customers back
  
• How to build loyal customers who keep coming back and spreading the good word about you!

Available at Popular Bookstores, Prologue (at Ion Orchard), Times Bookstores, Kinokuniya Bookstores, Page One Bookstores or buy direct from us at S$34.90 per copy (excluding delivery charges).

Bulk orders direct from us - we'll work out free extra copies for you.

Delivery charges of S$7 per order of up to 3 books will apply for delivery within one location in
Singapore.

If you wish to order more than 4 copies, kindly contact Celine at 6836 3878 to enquire about delivery
charges.