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Pyng has been working in the area of human capital development as well as service quality for many years. She has working experience in both large corporate organisations as well as consulting firms, and is extremely passionate about growing people and helping them become more effective in their professional and personal lives.
As a consultant, Pyng regularly helps her clients assess the capabilities of their staff as well as improve their staff’s performance through training, coaching and behavioral assessment. She has delivered leadership as well as customer experience workshops for audiences of varied levels in Singapore as well as Hong Kong, Malaysia, India, China and Thailand. She also designs processes and systems to help clients achieve their specific business needs.
Prior to her current consulting role, Pyng headed the learning and development department in Pan Pacific Singapore and was responsible for the execution of learning and development activities for all levels of the hotel. She also facilitated the implementation and maintenance of an operating procedures system that helps to ensure product and service consistency.
Pyng has also spent several years training and developing the flight attendants of Singapore Airlines. Whilst with the airline, she was also responsible for managing the service standards and customer feedback, and was actively involved in the development and implementation of new products and services that better meet customers’ needs.
Experienced in facilitating and designing workshops for different levels of employees, Pyng’s areas of expertise include Leadership Skills, Personal Effectiveness Skills, Customer Experience, Corporate Image and Teambuilding. When working with clients, she places a strong focus on developing sound understanding of their needs and forming close partnerships with them so that she could recommend and deliver the solutions that would bring the best results and add the most value. |
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