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Celine Ng is a Manager at Bentley Williams Consulting. In line with the company's purpose of "Growing People, Growing Organisations", Celine believes in partnering clients to bring out their best by focusing on their needs and developing customised solutions. Enthusiastic and passionate, Celine enjoys working with people and seeks to establish strong partnerships with clients. She is involved in the research and design of customised solutions and training programmes for clients.
Prior to joining Bentley Williams Consulting, Celine has had experience in both the transportation and service industry. In her tenure with Comfort Bus Pte Ltd, Celine was involved in the marketing aspects of transportation services to corporate clients and government bodies. During her previous employment with SAFRA National Service Association, she was actively involved in the development of initiatives to increase service level as well as the conduct of awards and recognition schemes to recognise service excellence.
Celine was responsible for the development and execution of awards at both the club and individual level such as the SAFRA Club Excellence Award, an annual accolade with the objective of increasing service level at key customer touchpoints. She also monitored service standards, managed customers' feedback and contributed to the customisation of service quality training programmes for service staff and supervisors.
Celine is currently undertaking her ACTA certification from WDA. |
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