Bentley Williams is the Principal Consultant of Bentley Williams Consulting. He has extensive experience and is regarded as a transformational personality who is able to engage, influence and inspire. Always positive and energetic, Bentley seeks to grow people and organisations.
 
Bentley was the Director of Education with Pan Pacific Singapore and was responsible for the development of staff at all levels and the creation of an effective learning culture in the organisation. He was instrumental in establishing The Pan Pacific Career Development Institute, Singapore – an in-employment institution offering a Diploma in Hotel Operations with a Transfer of Credits agreement with Griffith University, Queensland.

He has facilitated numerous local and regional workshops, retreats and conferences; receiving rave reviews for his effective, highly interactive and inspiring sessions.

Bentley has also consulted and facilitated workshops and retreats for Daimler Chrysler, Cycle & Carriage, Ritz Carlton Millenia Singapore, Reuters, Monetary Authority of Singapore and Microsoft, delivering effective solutions in the area of the Customer Experience, Management Development, Teambuilding, Sales, Communication and Trainer Certification.
 
In seeking to make the difference, Bentley constantly seeks to drive changes at the personal level, believing that his goal should be the experience of change at the individual level of the clients and participants. They would then influence the change in the organisations.

He is indeed sincerely passionate about Growing People and Organisations and Bentley Williams Consulting is a means to that end.

Chuen Lai Pyng is a Senior Consultant with Bentley Williams Consulting.

Pyng has been working in the area of human capital development as well as service quality for many years. She has working experience in both large corporate organisations as well as consulting firms.

In her current role as a consultant, Pyng regularly helps her clients assess the capabilities of their staff as well as improve their staff’s performance through training and coaching. She is an active practitioner in both behavioural interviewing and behavioural assessment, and has delivered management development as well as customer experience workshops for audiences of varied levels. She also designs processes and systems to help clients achieve their specific business needs.

Prior to her current consulting role, Pyng headed the learning and development department in Pan Pacific Singapore and was responsible for the execution of learning and development activities for all levels of the hotel. She also facilitated the implementation and maintenance of an operating procedures system that helps to ensure product and service consistency.

Pyng has also spent several years training and developing the flight attendants of Singapore Airlines. Whilst with the airline, she was responsible for managing the service standards and customer feedback, and was actively involved in the development and implementation of new products and services that better meet customers’ needs.

Pyng is experienced in facilitating and designing workshops for different levels of employees. Her areas of expertise include leadership skills, personal effectiveness skills, customer experience, corporate image and teambuilding.

When working with clients, she places a strong focus on developing sound understanding of their needs and forming close partnerships with them so that she could recommend and deliver the solutions that would bring the best results and add the most value.